SHIPPING & DELIVERY POLICY

Last Updated: 8/13/2024

 

This Shipping & Delivery Policy is part of our Legal Terms (“Terms”) and should be therefore read alongside our main Terms: https://heroicthread.com/terms-condition/.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

MPDC/DCFD PICKUP OR DELIVERY

MPDC/DCFD Pickup and Delivery is available to members of the Metropolitan Police Department of DC and for DC Fire and Emergency Medical Services only. Once an order is available a member of our team will contact you to arrange pick-up or delivery of your order.

 

PICK-UP

Certain orders, at our sole discretion and for any reason, can be picked up at our facility. While this is not the normal way that we operate, if you need to have an order picked up, please contact us to arrange this service.

 

FREE SHIPPING

We offer free shipping on all orders with a total (excluding applicable tax) above $35.00 and on any order being shipped to APO/FBO addresses.

 

SHIPPING FEES

We offer shipping to a wide range of shipping providers. All orders which are less than $35.00 (excluding tax) will be charged a flat rate of $5.00 for shipping. Heroic Thread LLC reserves the right to utilize any shipping carrier of our choosing to ship items to our customers.

All items shipped with be shipped with a tracking number which will be emailed to you once the order ships.

All times and dates given for delivery of the products are given in good faith but are estimates only. Heroic Thread LLC cannot control Third-Party shipping providers and as such cannot be held liable for any shipping delays or items lost during shipment.

 

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free shipping is NOT VAILD on international orders.

For information about customs process:

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

We make every effort to ensure that deliveries are not delayed. However, delays happen. If your delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimate date of delivery. You agree to not hold Heroic Thread LLC liable for any damages that may arise from a delayed delivery.

 

QUESTIONS ABOUT RETURNS?

If you have any questions about returns, please review our Return Policy: https://heroicthread.com/refund_policy/.

 

HOW TO CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: